Terms and Conditions

Terms & Conditions herein define the rights and obligations arising from the relation entered into between the business corporation Adrop s.r.o. with a registered office at Vinohradská 2165/48, 120 00 Praha 2, IČ 27312925, DIČ CZ27312925, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C 152307, e-mail: info@czech-jet.com, phone number: + 420 736 442 252 (hereinafter referred to as „ Adrop s.r.o. Company“ or „Seller“) and you as a Buyer or Recipient of a service (experience) or goods. Your experience is ordered from the Online Shop at www.czech-jet.com. By placing a binding order, you confirm that you have familiarised yourself with and accept these Terms & Conditions of the Adrop s.r.o. Company. These Terms & Conditions constitute an integral part of the contract.

The Adrop s.r.o. Company discloses, that they do not charge any other fees for distance communication means. The Adrop s.r.o. Company requires payment of the price before performance; it does not require payment in advance or similar payment. Prices of goods and services are stated in the Online Shop including VAT, including all fees provided by law. In case the Buyer is a consumer, such consumer has the right to withdraw from the contract (unless otherwise stated below) within a fourteen-day period. In case of withdrawal from the contract, the consumer bears the costs related to the return of goods, and if it is a contract concluded through distance communication, the costs of return of goods if they, due to their character, cannot be returned commonly via post. The consumer is obliged to pay a proportional part of the price in case of withdrawal from the contract the subject of which is service provision and the performance has already started. The Buyer or Recipient cannot withdraw from the contract of DVD delivery, if the outer wrapping has been opened. In case the consumer has a complaint about the experience performance, they can set up a claim with the Adrop s.r.o. Company executive, or they can take their complaint to an inspection body or state supervisory body.

Validity of the voucher by the Adrop s.r.o. Company and the contract is performed at the moment of using the ordered service (experience) or on expiration of the period of validity determined on the voucher.

Service (experience) Provider can refuse to provide a reserved service in case the Buyer or Recipient, or other accompanying persons who disrupt the service (experience) provision are under the influence of alcohol, drugs or other substances.

If the contracting party is a consumer, the relations not covered by these Terms & Conditions are governed by Act No. 89/2012 Coll., the Civil Code, as amended, and by Act No. 634/1992 Coll., on Consumer Protection, as amended. If the contracting party is a different subject, the relations not covered by these Terms & Conditions are governed by the Civil Code.

1. Definitions

Online Shop

... is an electronic shop with an ordering system operated by the Adrop s.r.o. Company online, which offers services to be arranged for and goods to be bought by Buyers.

Service Provider

... is a party different from the Adrop s.r.o. Company, which will physically perform the service (experience) for the recipient at a reserved place and time based on a voucher issued by the Adrop s.r.o. Company. Service provider acts within their business or other entrepreneurial activity as an entrepreneur and is responsible to the recipient for any detriment arising while providing a service (experience) or in connection to it.

Buyer

...  is a person who orders a service (experience) from the Adrop s.r.o. Company (using the website www.czech-jet.com), especially if they are a consumer, i.e. a person who is not acting within their business or entrepreneurial activity upon concluding and fulfilment of the contract;

... can also be an entrepreneur who uses the services for the purpose of their business activities.

Recipient

... is either the Buyer personally, or a third person on behalf of whom the contract was concluded and who expressed consent with it, or a third person to whom the service (experience) Recipient passed their rights and obligations from the contract.

Contract Conclusion

… Buyer’s order represents a contract proposal. The contract is concluded at the moment of delivery of acceptance by the Adrop s.r.o. Company to the Buyer.

If the contract is concluded for the benefit of a third person, this person becomes authorized recipient only after expression of consent with the contract. Until the third party expresses consent, the contact is effective only for the Adrop s.r.o. Company and the Buyer. The consent can be also implied, i.e. particularly by making a service reservation or accepting a reservation. Until that moment the Buyer who assigned the performance for the benefit of a third person has the right of performance (the same holds true if the third person withholds agreement).

2. Privacy Policy

The Adrop s.r.o. Company, the Online Shop operator, undertakes to respect and protect your privacy. We proceed in accordance with Act No. 101/2000 Coll., on Personal Data Protection, as amended. By filling in an order in the Online Shop, the Buyer gives permission for their personal and invoice data to be collected, processed and archived.

The personal and invoice data necessary for communication with the service Buyer and Recipient will be used in the form of contact data (name, surname, phone number, e-mail and address) for the purposes of contract fulfilment. The Adrop s.r.o. Company also evaluates the Online Shop use information for statistical purposes. This information is numerical only (contains no personal data) and will be used to make internal assays and analyses intended to improve the quality of the Online Shop.

In case the Recipient is a person different from the ordering party, the ordering party states that they have a prior consent from the service Recipient to provide their personal data.

In case the Recipient is a person different from the Buyer, their personal data can only be used for the purposes of contract fulfilment, any other processing of their personal data requires their explicit consent.

By accepting these Terms & Conditions, the Service Buyer or Recipient expresses agreement with receiving information about upcoming activities of the Adrop s.r.o. Company.

The Adrop s.r.o. Company undertakes not to provide any personal and invoice data in any form to a third party. An exception is constituted by Service Providers and external carriers, or third persons providing delivery, to whom personal data are disclosed to the minimal extent (name, surname, address, phone number and e-mail) necessary for contract fulfilment. Upon agreeing with these Terms & Conditions, the Service Buyer, or Recipient, also agrees that an external carrier can use the above stated data for the purpose of delivery of the ordered goods and also that they are entitled to authorize third persons to deliver them.

Personal data of Buyers or Recipients are fully secured against unauthorized use. The personal data are processed, collected and stored electronically and they are not shared with third persons.

The Online Shop can contain links to other websites and the operator is not responsible for the content of these websites and for the services offered at these websites.

3. Contract Conclusion

The subject of the contract is the Adrop s.r.o. Company’s obligation to provide delivery of the services described in the contract (i.e. in the order and its acceptance) by a Provider and the Buyer’s obligation to pay the agreed price for the provision of these services to the Adrop s.r.o. Company. The contract is concluded between the Buyer and the Adrop s.r.o. Company by accepting the order by the Adrop s.r.o. Company. One copy of the contract and of the Terms & Conditions is provided electronically.

To correct errors in data entered in the Online Shop, please contact the Adrop s.r.o. Company. The contract is concluded in Czech or English, in other languages upon agreement with the Adrop s.r.o. Company. The contract is stored in the Online Shop and is not accessible. The Adrop s.r.o. Company is not bound by any code of conduct, it is obliged to fullfil contracts and rules of good manners and public order.

3.1 Order

An order can be realized as follows:

  • Via the order form in the online shop,
  • by e-mail,
  • by phone

 

3.2 Order Confirmation

An order placed through the order form in the Online Shop is delivered within 30 minutes from sending by the Buyer. The order acceptance follows in e-mail. In other cases, the order is accepted immediately. The Adrop s.r.o. Company reserves the right not to accept an order.

3.3  Delivery Method

The Adrop s.r.o. Company undertakes to deliver a service (experience) voucher via e-mail.

3.4 Performance of Services through Voucher

Ordered and paid service (experience) will be provided to the voucher holder. Voucher can be transferred to another person and the transferring person is obliged to inform the new Recipient of the rights and obligations arising from the contract and these Terms & Conditions. The transfer is possible until the moment the Recipient makes a claim the reserved services to be provided by the Service Provider. A voucher cannot be exchanged for money.

3.5 Voucher Validity

Period of validity is stated on a voucher. The validity can be extended by extra 6 months for the price of CZK 450, but only once. The extension must be negotiated by phone or by e-mail no later than the last day of the period of validity. If the price of the service (experience) changes during the voucher validity period and the difference between the original price and changed price is higher than CZK 450, the Recipient must pay the difference, otherwise the voucher is not extended. Vouchers after their validity period expire without compensation.

4. Price and Terms of Payment

The Adrop s.r.o. Company and the Buyer agreed on a voucher purchase price. The price is stated in the order at the time of contract conclusion. The price stated always includes the applicable VAT rate. The price can be paid by the Buyer using only the payment method stated in the Online Shop. Other payment methods are possible only upon consent.

5. Delivery (Method of Receipt)

The client will receive the ordered voucher by e-mail immediately upon meeting the following conditions:

  • Accepting the order and
  • receipt of the payment of the price to the Adrop s.r.o company’s account.

5.1 To Delivery Address Cash on Delivery (No Cash on Delivery)

External carrier delivers gift packages either cash on delivery or no cash on delivery on business days within 48 hours from the moment of dispatch. In case the external carrier cannot reach the Buyer at their stated address, they contact them by phone, in that case the 48 hour limit is not relevant.

6. Withdrawal from the Contract

The Adrop s.r.o. Company is entitled to withdraw from the contract immediately in the following cases:

In case of cancellation of provision of the ordered service by the Service Provider. The Adrop s.r.o. Company is obliged to inform the Service Recipient about the cancellation of services no later than during reservation of the service. In this case, the Buyer is eligible for a refund of the price paid. The Adrop s.r.o. Company and the Recipient are also entitled to arrange a provision of a replacement service (experience) worth at least the originally negotiated service (experience). The Recipient pays up the potential difference.

On the grounds of gross breach of obligations arising from the concluded contract by the Buyer or Recipient. In that case, the Adrop s.r.o. Company is eligible for reimbursement on costs expended in relation to fulfilment of the concluded contract stipulated as up to 100% of the service (experience) price.

The Buyer is entitled to withdraw from the contract immediately in the following cases:

In case of gross breach of obligations arising from the concluded contract by the Adrop s.r.o. Company.

Buyer or Recipient who is a consumer has the right to withdraw from the contract within 14 days from the day after the contract is effective (acceptance of the order by the Adrop s.r.o. Company), if the contract has been concluded by distance means (internet, e-mail, phone etc.), without giving a reason and without any penalties. If the Buyer or Recipient who is a consumer decides to exercise this right, they must send the withdrawal from the contract to the Adrop s.r.o. Company in writing, e.g. by e-mail or by mail.

Buyer or Recipient who is a consumer does not have the right to withdraw from the contract, if the service (experience) has been performed with their prior explicit consent before the elapse of the 14-day period for withdrawal from the contract. The Buyer or Recipient cannot withdraw from the contract for the sole reason of a faulty DVD, if they opened the original wrapping.

7. Date Reservation, Reservation Cancellation

7.1 Reservation

Reservation must be made no later than two weeks before the intended realization of the service (experience). By booking the date and venue, the Adrop s.r.o. Company undertakes to mediate the provision of the service (experience) by the Service Provider to the Recipient in the given extent and quality. Reservation is binding.

Date and venue reservation for a particular service (experience) must be arranged with the Adrop s.r.o. Company well ahead of time before the end of voucher validity (no later than two weeks before expiration or extension). Otherwise the Adrop s.r.o. Company is not obliged to provide the service (experience) in the ordered form.

7.2 Reservation cancellation

a) by the Adrop s.r.o. Company

  • Reservation can be cancelled no later than 3 business days (by 6 p.m.) before the arranged date of the reserved service (experience), if not specified otherwise. The Buyer or Recipient has the right to arrange a new date within the voucher validity without detriment compensation.
  • Reservation can also be cancelled in the period 1 – 2 business days before the arranged date of the reserved service (experience). The Buyer or Recipient is, in this case, provided with a substitutionary date and a bonus in the form of a longer service (experience) performance, extra ride etc.
  • When the reservation is cancelled because of Force Majeure, which is mainly inclemency of the weather for services (experiences) proper fulfilment of which is influenced by the weather, the Buyer or third party has the right to arrange a substitutionary date within the certificate validity without compensation.
  • When the reservation is cancelled by the Service Provider, the Adrop s.r.o. Company has the right to cancel the reservation date. The Buyer or Recipient has the right to arrange a new date within the voucher validity without compensation.

b) by the ordering party

  • Reservation can be cancelled 3 business days (by 4 p.m.) before the arranged date of the reserved service (experience) or earlier, if not specified otherwise, and a new date can be arranged within the voucher validity.
  • Reservation cancellation 3 to 2 business days (by 4 p.m.) before the arranged date of the reserved service (experience) is possible with a 50% cancellation fee. After paying up the gift package, it is possible to arrange a new date within the gift voucher validity.
  • In case of a later reservation cancellation, the gift voucher expires without compensation.

8. Change, Complaint and Liability for Detriment

8.1 Change

If the Buyer or Recipient wishes to exchange the service (experience) for another, it is possible to choose an alternative service with the same or higher price than the original experience. The potential price difference will be paid by the Buyer or Recipient. The change can be made until the first reservation date.

8.2 Complaint

Complaints about mediated services (experiences) must be made by the Buyer or Recipient in writing to the Adrop s.r.o. Company without undue delay, but no later than five days after the service performance. The Adrop s.r.o. company is obliged to announce its opinion on the contract breach to the Buyer or Recipient no later than 30 day after delivery of the written complaint.

If the Buyer or Recipient does not use the service (experience) without the Adrop s.r.o. Company’s fault, no entitlement to discount from the service price arises (unless otherwise arranged).

8.3 Liability for Detriment

The Adrop s.r.o. Company is responsible for proper mediation of services (experiences) provided by Providers.

Performance of the service (experience) is the responsibility of the Service (experience) Provider. The service provided will be of such quality as set by legal regulations, otherwise of such quality as is normally provided for such a service by the Service Provide.

The Buyer or Recipient takes part in the service (experience) on their own responsibility and at their own risk. The Buyer or Recipient must be able to assess whether they are in good health and physically fit to safely handle the selected service (experience). The information on possible limitations regarding some offered services (e.g. age, medical and physical fitness, requirement for medical examination) are stated in the information which constitute an integral part of each gift package.  

The Service (experience) Provider can refuse to provide a service in case the Buyer or Recipient, or other accompanying persons who disrupt the service (experience) provision are under the influence of alcohol or other addictive substances or drugs. In this case, the Buyer or recipient is not eligible for any compensation.

The Buyer understands that the Adrop s.r.o. Company is a mediator of their chosen service (experience) and the potential health detriments and property damages during the service (experience) must be claimed against the Service (experience) Provider.

9. Final provisions

All materials and information in the Online Shop are solely the intellectual property of the Adrop s.r.o. Company, or it is their authorized user based on a licence. These materials and information must not be used or modified in any way without permission. Photos at some services can be different from the course of the experience itself, but not the negotiated content.

General terms of contract are valid and effective from 18 January 2015